Houston Community College System
Management and Performance ReviewLetter of Transmittal
Executive Summary
1. GOVERNANCE AND LEADERSHIP
Introduction to Chapter 1
A. Governance and Board Policies
B. Management and Organization
C Planning
D. Institutional Policies and Procedures
E. Legal Services2. INSTRUCTION AND ACADEMIC SUPPORT
Introduction to Chapter 2
A. Management of Departments and Programs of Study
B. Course Scheduling and Availability
C. Program Development and Program Evaluation
D. Support Services
E. K-16 Initiatives3. STUDENT SERVICES
Introduction to Chapter 3
A. Student Services Administration
B. Enrollment Management
C, Counseling and Advising
D. Financial Aid
E. Student Organizations and Extracurricular Activities
F. Student Grievances and Grade Appeals
G. Student Records
H. Transportation4. HUMAN RESOURCES MANAGEMENT
Introduction to Chapter 4
A. Organization and Staffing
B. Compensation and Evaluation
C. Non-Faculty Recruitment and Selection Process
D. Employee Relations and Grievance Process5. FINANCIAL MANAGEMENT
Introduction to Chapter 5
A. Budget Planning, Monitoring and Review
B. Internal and External Auditing
C. Accounts Payable and Payroll Management
D. Accounting Procedures and Internal Financial Controls
E. Reporting6. ASSET AND RISK MANAGEMENT
Introduction to Chapter 6
A. Cash Management and Investment Strategies
B. Bond Issuance and Indebtedness
C. Fixed Asset Management
D. Risk Management
E. Accounts Receivable, Tuition and Fee Collection Process7. PURCHASING, RECEIVING AND CONTRACTED SERVICES
Introduction to Chapter 7
A. Organization and Management
B. Policies and Procedures
C. Operation and Bidding Practices
D. Management and Oversight
E. Receiving and Distribution
F. Contracted Services8. MANAGEMENT INFORMATION SYSTEMS
Introduction to Chapter 8
A. Application Implementation and Integration
B. Technology Management and Planning
C. Network Infrastructure
D. Technical Support9. COLLEGE AND COMMUNITY RELATIONS
Introduction to Chapter 9
A. Community and Alumni Involvement
B. Corporate Training and Continuing Education
C. Marketing and Public Information
D. HCC-TV
E. Public Service
F. Art Galleries10. PLANT OPERATIONS AND MAINTENANCE
Introduction to Chapter 10
A. Organization and Management
B. Facilities Condition and Planning
C. Construction Program Management
D. Custodial and Maintenance Operations
E. Energy and Conservation Management
F. Safety and Security11. AUXILIARY AND SERVICE ENTERPRISES
Introduction to Chapter 11
A. Mail Center
B. NEO Café
C. Heinen Theatre
D. Fitness Center
E. ElderhostelAPPENDICES
Appendix A - Telephone Survey Results
Appendix B - Faculty, Staff and Administrator Survey Results
Appendix C - Student Survey Results
Appendix D - Public Forum Comments
Texas School Performance Review
May 2003
May 2003