Public Transit,
Public TrustA Performance Review
of the Capital Metropolitan Transportation Authority
INTRODUCTION CHAPTER 1 Governance, Ethics, and Internal Audit CHAPTER 2 Management Accountability CHAPTER 3 Financial Accountability CHAPTER 4 Human Resources CHAPTER 5 Transit Operations CHAPTER 6 Contracts, Procurements, and Disadvantaged Business Enterprises CHAPTER 7 Facilities CHAPTER 8 Customer Service and Public Communications CHAPTER 9 Information Systems APPENDIX I Capital Metro Performance Review Summary of Written Survey APPENDIX II Capital Metro Performance Review Summary of Electronic Survey APPENDIX III Capital Metro Performance Review Comments from Public Forums APPENDIX IV National Transit Database Comparisons BIBLIOGRAPHY ACKNOWLEDGMENTS CONTRIBUTORS
If you have questions or comments, or if you would like to order a printed copy of the report, call 1-800-531-5441 ext. 3-4900 toll-free, send e-mail to wosg@cpa.state.tx.us, or write:Texas Performance Review
P.O. Box 13528
Austin, Texas 78711
| Texas Comptroller of Public Accounts | Window on State Government Contact Us Privacy and Security Policy |