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Class Policies and Procedures

Registration

Registration for training courses is available online.
Upon completion of the on-line registration process, students are provided with an e-mail confirmation/invoice. Students must forward the e-mail confirmation and invoice to their fiscal department for TPASS to receive payment.

Only students with confirmed registrations will be admitted to class.

Cancellation Policy

STUDENT MUST cancel their class registration on line. Cancellations must occur at least five (5) business days prior to the class start date. You will receive a full refund of your registration. The full cost of the class will be charged if the cancellation requests are not received within the above requirements. CPA reserves the right to assess a $25.00 registration processing fee repeated cancellations.

Substitution Policy

Student Substitutions - STUDENT MUST make student substitution on line. Student name substitutions are accepted any time prior to the first day of class. Only student name substitutions are allowed.

Class Substitutions - STUDENT MUST make class substitution on line. You may choose to substitute your registration for the same class to be held on another date within at least five (5) business days prior to class start date. Only same class substitutions are allowed.

Any other substitutions require that you cancel the registration and re-register on-line.

ADA Accommodations

Every reasonable accommodation will be made for persons with special needs in compliance with the Americans with Disabilities Act. Adequate advance notice is required. Any additional costs will be at the expense of the Student's agency. See our website for additional information.

Assistance

Please contact the TPASS-Training and Certification Program at (512) 463-5355 or at ctp@cpa.state.tx.us, if you need assistance. We look forward to your participation in the TPASS Training and Certification Program.

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