Compact with Texans
How can we help you?
- haven't been satisfied with the service you've received
- can't find the person you need
- need help to resolve a problem
- want to suggest a way for us to improve our service
- or just don't know what to do next
contact our Customer Service Liaison, Lori Moya, at 1-888-334-4112, by e-mail at firstname.lastname@example.org or by letter to
Customer Service Liaison
P.O. Box 13528
Austin, Texas 78711
We will treat you with care and attention whether you are filing a tax return, undergoing an audit of your financial records or simply seeking information.
Customer Service Standards
- Telephone messages left with the Customer Service Liaison will be returned within 24 hours.
- Complaint letters sent to the Customer Service Liaison will receive responses within 10 working days.
The Texas Comptroller of Public Accounts (CPA) is the state's chief tax collector, accountant, revenue estimator and treasurer.
The Comptroller's office staff serves every citizen in the state in its role as steward of the state's fiscal affairs. Each of our strategic goals supports our desire to provide the public with quality customer service.
To provide every customer with fast, fair and efficient service, to exceed expectations and to continually explore ways to save taxpayer dollars through simpler, smarter, faster solutions.
Customer Service Principles
What you can expect from us:
- Dynamic Assistance
- Quality Work
- Accessible Staff and Facilities
- Fair and Equitable Treatment
- Innovation and Improvement
- Privacy and Confidentiality
- Fast Response to Problems
Rule 3.10, Taxpayer Bill of Rights, summarizes our commitment to customer service for Texas taxpayers. It also outlines when the agency will give taxpayers detrimental reliance relief in relation to the taxes, fees and other charges administered by the agency.
Rule 3.1, Private Letter Rulings and General Information Letters, explains the circumstances under which the Comptroller will issue written taxability guidance. This guidance can take the form of a private letter ruling or general information letter.
Our trained, professional staff aims to get every aspect of your affairs right the first time. If we do not deliver quality service, contact our customer service liaison at 1-888-334-4112 or email@example.com
Accessible Staff and Facilities
111 East 17th Street
Austin, Texas 78774
Mail correspondence, including requests for private letter rulings and general information letters, to:
P.O. Box 13528
Austin, Texas 78711
(7:30 a.m.-5:30 p.m., CST, Mon.-Fri.)
Fair and Equitable Treatment
We promise tax and fiscal processes that are fair, equitable and timely.
If you have special needs, the Comptroller's office will provide whatever help we can. Upon request, the Comptroller will make agency publications available in different formats to meet taxpayers' needs.
Innovation and Improvement
Customer input is critical to our continuous improvement efforts. We survey our customers on a regular basis to obtain input and ideas to improve our processes.
Privacy and Confidentiality
We will follow the letter of the law when it comes to your privacy and confidentiality.
Fast Response to Problems
Despite our best efforts, there could be times when problems arise. All complaints are handled with a sense of urgency. If you file a complaint you can expect a response within 10 working days. Contact our customer service liaison at 1-888-334-4112, by e-mail at firstname.lastname@example.org or by letter to Customer Service Liaison, P.O. Box 13528, Austin, Texas 78711.
Tax disputes are heard by administrative law judges with the Tax Division of the State Office of Administrative Hearings. Contact the State Office of Administrative Hearings at 512-475-4993 or email@example.com.
The State Auditor’s Office is authorized to investigate allegations of fraud and illegal acts affecting state resources. Anyone with information about the misuse or misappropriation of state resources can report this information by phone to (800) TX-AUDIT or use the State Auditor’s Fraud Web site.